Dear Customers,

Welcome to Theiana Jewels!
The following Terms and Conditions shall apply to your use of the Website owned and operated by Theiana Jewels through its website (www.theianajewels.com) (hereinafter referred to as “Website”) under the brand name ‘Theiana Jewels’, that inter alia allows its users to browse, select, and order an item for their loved ones, relative, friend, or family member or to the recipient as per the request of the user. Theiana Jewels provides this Website to customers in accordance with these Terms and Conditions. The customers hereinafter have been referred to as “You” / “User” / “Your”. These Terms and Conditions, along with Terms of Use, Disclaimer, and Privacy Policy, govern the relationship between the customers and Theiana Jewels.
These Terms and Conditions together with the Terms of Use, Disclaimer, and Privacy Policy and all other additional terms and conditions and policies posted on the Website (collectively referred to as “Terms and Conditions”) constitute a legally binding agreement between the user of the Website and Theiana Jewels, being the owner of the Website. Please read the Terms and Conditions carefully before proceeding, as by completing the registration process and/or by using the Website, you signify your agreement with these Terms and Conditions. If you do not agree with any of these Terms and Conditions, then please do not access the Website and/or complete the registration process on the Website. In case of any discrepancy between these Terms and Conditions and any other content on the Website, these Terms and Conditions shall prevail. By confirming your acceptance to these Terms and Conditions, you hereby
(a) represent and warrant that you are entitled to enter into an agreement with the Company and that no other person is accepting these Terms and Conditions on your behalf; and (b) accept the provisions of these Terms and Conditions and your responsibilities and obligations in all aspects related to your use of the Website and buying the products/services. If you confirm these Terms and Conditions as an employee, agent, contractor, or other representative of any entity, you hereby represent and warrant that you have the right and authority to validly bind such entity. Theiana Jewels reserves the right to add or discontinue any services from its Website at its discretion.
As part of the Website, Theiana Jewels may provide certain tools or guidance for the benefit of its users and to facilitate and support the selection, configuration, and purchase of the products/services through the Website. Any information or guidance which may be provided by Theiana Jewels to its users is solely for informational purposes, and the users, at their own discretion, may decide to follow such guidance.
Theiana Jewels shall be responsible for fulfilling your orders (either directly or through its delivery partners) including but not limited to issuing invoices, delivering products to recipients, and in no event shall any of its affiliates, directors, representatives, officers, consultants, or employees be responsible for transactions made on this Website.

Returns and Refund Policy

No returns are allowed. However, if the product received is damaged/defective/wrong, then please report the issue to our customer support team within 48 hrs of delivery along with an image of the item delivered. Our team will contact you for additional details of the product delivered if required.
You may choose one of the following:

1. Get the product re-delivered or
2. Opt for a refund
3. Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days as per standard banking timelines)
   We do not offer a refund in the following cases:

• If flowers are delivered to an incorrect address provided by the sender.
• If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.

Note:

• Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints.
• Complaints against non-delivery need to be made within 15 days from the date of delivery, after which we will not be able to register any complaints.
• For quality purposes, we might have to get a reverse pickup done for that product before we can get a redelivery done.
• We do not accept any request for product exchanges.
  Online refunds will be processed by Theiana Jewels on confirmation through email or phone call to the customer. Once the refund is processed by Theiana Jewels, it takes 10 to 15 business days to reflect in your account as per standard banking timelines.

Shipping & Delivery Policy

Theiana Jewels shall endeavor to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to the location you provided for delivery.

Flowers may be delivered in fully bloomed, semi-bloomed, or bud stage. The delivery cannot be redirected to any other address.

Before any festival or major occasions, we suggest you place your order at least 5 (five) days in advance.
Products that are hand-delivered cannot be delivered along with courier products. The products may reach the recipient at two different times or days.

For same-day standard time delivery, orders must be received by Theiana Jewels before 4:00 pm, Monday – Sunday, IST.
For same-day fixed-time delivery, orders must be received by Theiana Jewels before 4:00 pm, Monday – Sunday, IST.
You acknowledge that the requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

You must check your emails and SMS regularly for updates.

For perishable items like flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order, and no re-delivery will be possible. We will consider the order executed in the following cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

If there is no one available at the shipping address to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence, in such cases, no refunds, cancellations, or liabilities can be made. We will surely try our best as mentioned below:

• Call the recipient to schedule an appropriate delivery time.
• Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
• Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance).
• Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this information.

Delivery of Courier Products

Notwithstanding anything contained in these Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Theiana Jewels does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through We Fast courier company, and the delivery made by them is subject to the terms and conditions of such courier companies.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped. Courier partners sometimes experience delays due to holidays and strikes.

In case the recipient is unavailable, and if the delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.

We will consider the order executed in the following cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.