No returns are allowed. However, if the product received is damaged/defective/Wrong, then please report the issue to our customer support team within 48 hrs of delivery along with an image of the item delivered. Our team will contact you for additional details of the product delivered if required.

You may choose one of the following:

1. Get the product re-delivered or
2. Opt for a refund
3. Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days as per standard banking timelines)

We do not offer a refund in the following cases:

• If flowers are delivered to an incorrect address provided by the sender.
• If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.

Note:

• Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints.
• Complaints against non-delivery need to be made within 15 days from the date of delivery, after which we will not be able to register any complaints.
• For quality purposes, we might have to get a reverse pickup done for that product before we can get a redelivery done.
• We do not accept any request for product exchanges.

Online refunds will be processed by Theiana Jewels on confirmation through email or phone call to the customer. Once the refund is processed by Theiana Jewels, it takes 10 to 15 business days to reflect in your account as per standard banking timelines.