Thank you for shopping with Theiana. We are committed to delivering high-quality artificial and handmade jewelry with great care. Please read our Refund & Exchange Policy carefully before placing an order.

⚠️ Quick Summary

• No cancellations, returns, or exchanges for change of mind or sizing issues.
• Refunds or exchanges are offered only for damaged or incorrect items and must be supported with valid proof.
• All claims must be raised within 24 hours of delivery with a clear unboxing video.

📦 General Policy

• We do not offer refunds/exchanges for:
• Change of mind
• Incorrect size selection
• Late delivery by courier partners
• Size issues: Jewelry items will not be eligible for return or exchange due to size issues.
• Refund/exchange is applicable only when the error is from Theiana’s side, and valid proof is provided.
• Orders once placed cannot be cancelled under any circumstance.

📸 For Damaged or Defective Products

• To be eligible for a refund or exchange, you must:
• Share a clear, unedited unboxing video starting from the sealed outer package.
• The video must clearly show:
• The sealed outer packaging
• Your name and address label
• Invoice/bill
• The entire product and damage

📧 Email the video to theianaew05@gmail.com within 24 hours of delivery.
📞 Or WhatsApp us at 8928377784

❗ Claims made without valid video proof or after 24 hours will not be accepted.

🚫 Non-Returnable Items

• Handmade bead & wire jewelry (due to its delicate, customized nature)
• Sale/discounted items
• Worn or used products
• Orders rejected on delivery (no refund issued)
• Packages returned due to wrong address/contact (only 50% refund, shipping charges are non-refundable)

🚚 Shipping Responsibility

• “If the Theiana’s fault, we will cover the return shipping cost up to the amount originally charged for delivery.”
• If the customer is at fault, return shipping will be paid entirely by the customer.

💸 Refund Details

• Refunds apply only to the product amount. Shipping fees are non-refundable.
• If an item is eligible for exchange but is out of stock, the customer may wait or opt for a refund.
• Refunds are processed within 7–10 business days to the original payment method, once approved.
• Refunds will not be processed:
• While the order is in transit
• Due to courier delays
• Once the correct item has been shipped successfully

📬 Shipping Delays

• If your order is delayed: Please check the tracking link provided.
• Contact the courier directly or inform us – we’ll do our best to assist, but we are not liable for third-party delays.

💬 Need Help?

We’re here to help. While our policies are strict to ensure fairness, we’re happy to resolve genuine issues as quickly as possible.

📧 Email: theianaew05@gmail.com
📞 WhatsApp: 8928377784
📸 Instagram: @theiana__

⚖️ Legal Disclaimer

By placing an order with Theiana, you confirm that you have read and agree to the terms outlined in this Refund & Exchange Policy.